Privacy Policy

At Civil Drona, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.civildrona.com and use our products and services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect
Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Company name and job title
  • Billing and payment details (if applicable)
  • Any other information submitted via forms or customer support
Technical and Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent
  • Referring website addresses
  • Device type and identifiers
Customer Data

If you are a user of civildrona, we may process business data entered into the system. This data remains your property, and we act as a data processor, not a data owner.

2. How We Use Your Information
  • Provide and maintain our services
  • Respond to inquiries and provide support
  • Improve user experience
  • Send administrative updates
  • Process billing and payments
  • Marketing communications (with consent)
3. Sharing Your Information
  • Service providers (hosting, email, analytics)
  • Legal authorities when required
  • Business transfers in mergers or acquisitions
4. Cookies

Cookies help us analyze traffic and improve user experience. You may disable cookies via browser settings.

5. Data Retention

Data is retained only as long as required by business or legal obligations.

6. Your Rights
  • Access or delete your data
  • Correct inaccurate data
  • Withdraw consent
7. Data Security

We use reasonable security measures, but no system is 100% secure.

8. Third-Party Links

We are not responsible for third-party privacy practices.

9. Children’s Privacy

Our services are not intended for children under 16 years.

10. Policy Updates

Updates will be posted on this page.

11. Contact Information

Email: enquiry@civildrona.com
Address: 298, Solitaire Park, Opposite Malwa Institute of Technology, Nipania Bypass, Indore, Madhya Pradesh 453771
Phone: 0731-2592616, 0731-4258348, +91-9993060007
Website: https://www.civildrona.com

12. Payment & Subscription Terms
Free Download & Initial Access

The application is free to download from authorized app stores. Users may be granted limited free access or a trial period, as determined by the Company from time to time. Free access is provided without any obligation to purchase and may be modified or withdrawn at the Company’s discretion.

Subscription Plans

After the initial free access, continued use of premium features requires purchasing a subscription plan.

  • Subscription fees are clearly displayed before purchase
  • Pricing may vary by plan, region, or platform
  • All fees are exclusive of applicable taxes, unless stated otherwise
Billing & Payment
  • Payments are processed through authorized payment gateways or app stores
  • Payment must be completed in advance to continue premium access
  • Failure to complete payment may result in suspension or termination of services
Auto-Renewal

Unless cancelled, subscriptions may automatically renew at the end of each billing cycle at the prevailing rates. Users are responsible for managing or cancelling subscriptions through their app store account settings or as per the instructions provided in the app.

No Refund Policy

All subscription payments are final and non-refundable. Once a subscription is purchased, no refunds, cancellations, or credits will be provided. By subscribing, the user expressly agrees to the no-refund policy.

Plan Changes & Pricing Updates

The Company reserves the right to modify subscription plans or pricing, update payment terms with prior notice; changes will apply to future billing cycles only.

Account Termination

The Company may suspend or terminate access if:

  • Payment fails or is reversed
  • There is misuse or policy violation
  • Legal or regulatory compliance requires it

Termination does not entitle the user to any refund.

Contact & Support

For support regarding subscriptions or payments, please contact our support team at: enquiry@civildrona.com

Governing Law

These payment terms shall be governed by and construed in accordance with the laws of India, Madhya Pradesh, Indore.

Experience Grusha